Shipping
Online checkout is temporarily paused while we finish preparing the store. Contact us with the item, quantity and delivery ZIP code for a shipping quote.
Ready to ship and delivery are separate
Preparation time is the time from order until an item is ready for shipment. Carrier transit starts after shipment and adds to that time. We will confirm the schedule for your order; contact us before ordering if you have a deadline.
Confirming your shipping charge
We review the packed weight, box size and destination before confirming shipping. Large items, multiple items, special packing and destinations outside the contiguous United States may require an individual quote.
An unavailable shipping price does not mean free shipping. We will confirm any required quote before payment. Please confirm your complete delivery address before ordering.
Shipment delays
If we cannot ship within the timeframe agreed for your order, we will notify you and offer the choice of agreeing to a revised shipment date or cancelling for a prompt refund of the unshipped merchandise and applicable charges. If we cannot fulfill your order, we will cancel it and promptly refund the applicable payment.
Tracking and delivery problems
When tracking is available, check your order details or order status. For a missing, damaged or incorrect delivery, contact us with the order number and details so we can investigate. Keep the item and packaging while we work with you.
Marketplace purchases
For orders placed through Etsy or eBay, use that marketplace's order page for the shipping estimate, tracking and support.